Definition, Meaning & Synonyms
customer-facing
Adjective
/ˈkʌstəmərˌfeɪsɪŋ/
Definition
Referring to roles, services, or activities that involve direct interaction with customers.
Examples
- A customer-facing representative helps clients solve their issues.
- Customer-facing technology can enhance the shopping experience.
- In a customer-facing role, communication skills are essential.
Meaning
The term customer-facing describes positions or functions that directly engage with customers to provide services, support, or sales.
Synonyms
- client-facing
- customer service
- public-facing
