Definition, Meaning & Synonyms

guest-services

noun

/ɡɛst ˈsɜːrvɪsɪz/

Definition

Guest services refer to the support and assistance provided to guests in a hospitality setting, typically in hotels, restaurants, or event venues.

Examples

The hotel offers a range of guest services, including room service and concierge assistance.
Complaints about the guest services led to a review meeting among the staff.
Excellent guest services are essential for customer satisfaction in the hospitality industry.

Meaning

Guest services encompass all activities and support aimed at ensuring that guests have a pleasant and satisfactory experience during their stay or visit.