Definition, Meaning & Synonyms

csm

Noun

/ˌsiːˌɛsˈɛm/

Definition

CSM often stands for Customer Success Manager, a professional responsible for managing customer relationships, ensuring clients are satisfied, and helping them achieve their goals using a company’s products or services.

Examples

The CSM scheduled a follow-up meeting to discuss the client’s feedback on the new software.
As a CSM, it is essential to understand the customer’s needs and challenges.
Our CSM provided training sessions to help the team utilize the product effectively.

Meaning

A CSM acts as a liaison between the customer and the company, focusing on customer engagement, retention, and maximizing the value received from products or services.