Definition, Meaning & Synonyms
csm
noun
/siː ɛs ɛm/
Definition
CSM stands for Customer Success Manager.
Examples
- The CSM regularly checks in with clients to ensure they are satisfied.
- As a CSM, she helps customers navigate the software effectively.
Meaning
A professional responsible for building relationships with customers, ensuring they derive maximum value from a product or service, and facilitating renewal and upsell opportunities.
Synonyms
- Client Success Advocate
- Customer Engagement Specialist
