Definition, Meaning & Synonyms
consumer-service
noun
/kənˈsjuːmər ˈsɜːrvɪs/
Definition
Consumer service refers to the assistance and support provided by a company to its customers before, during, and after the purchase of goods or services.
Examples
- The consumer-service department addresses customer inquiries and complaints.
- Excellent consumer service can lead to higher customer satisfaction and loyalty.
- Many businesses invest in training their staff to improve consumer service skills.
Meaning
The term encompasses all the interactions and experiences a consumer has with a brand regarding the products or services they offer.
Synonyms
- customer support
- client assistance
- consumer assistance
- helpdesk service
